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Answers to frequently asked questions. If you have a general question or a problem that is not in the documentation, check to see if it is addressed here. |
Frequently Asked QuestionsCan EmailmarketStudio send messages with
inline images or background music? How fast does
EmailmarketStudio send? Can contact lists store more information of
recipients than just name and email? Are these reports Instant and in real time? Can my computer run EmailmarketStudio? Can I try EmailmarketStudio before I buy it? Can I use EmailmarketStudio to send SPAM
(unsolicited bulk email)? Message Creation Q. Can EmailmarketStudio send messages with inline images or background music? Yes. With EmailmarketStudio's built-in WYSIWYG HTML editor, you can easily include graphics, change font colors and sizes, add tables, and perform a myriad of functions. You can even spice up your HTML messages by adding fair-sounding background music or sound. Q. If the images included in my email are stored in my local hard drive, need I upload these image files to a web server in order for the recipients can see them? No, you needn't. EmailmarketStudio can automatically send images included in your message as inline image, which means all images are sent along with your message, when your recipients open your email, they will see these pictures immediately without waiting for the email software to download these images from internet. Q. How can I create a HTML message? Does EmailmarketStudio provide a WYSIWYG HTML editor? Yes, EmailmarketStudio provides a fully WYSIWYG (What You See Is What You Get) HTML editor to let you create HTML emails. Q. I don't understand HTML, how can I design a professional-looking HTML message? EmailmarketStudio comes with a large number of free, powerful templates. Templates make it easy to insert pictures, logos and colors for professional-looking campaigns that grab readers' attention. No design or HTML knowledge required ?a You choose the style, fill in the blanks with text and images, and we do the rest, including automatic Text conversion. Q. Can I send a test email to yourself before launching the email campaign? Yes. EmailmarketStudio allows you to send a test copy of your message to yourself to ensure it looks the way you want. Q. Can I directly import a HTML file created by other HTML editor to EmailmarketStudio? Yes. You can import a HTML file to EmailmarketStudio from your local hard drive. Q. Can I import a web page (eg. My home page) to EmailmarketStudio from internet? Yes. You can even import a web page into EmailmarketStudio from a URL address. Q. Can I request a read receipt for my message? Yes, of course. Q. Does EmailmarketStudio support to send attachment? If it does, how many attachments can I add? Yes. There is no limitation on the number of attachments one email can have in EmailmarketStudio, however, some mail servers do have that limitation. Q. Can I send personalized messages to my recipients with EmailmarketStudio? Yes. Use your contact list to store more attributes than just names and email addresses. Attributes can be incorporated as wildcards throughout your campaign. EmailmarketStudio will automatically merge the right attributes for each contact, so every message is personalized. EmailmarketStudio sends its messages directly to each customer, one at a time, personally and privately. The recipients only see what they need to see, and they sure don't see the other names on your mailing list. Q. Can I personalize the "To" and "Subject" line? Yes, you can. Q. Is the personalized field limited to recipient's email? Can other fields be used to personalize my message? All of your contact list's fields can be used to personalize your message. Q. My message contains non english language, will it be ok? Yes. EmailmarketStudio supports all international character sets and languages. When you compose a non english message, you should select the corresponding character set for this email. Q. Can I insert unsubscribe link in my email? Yes. However, to use this feature, you need an additional purchase of our online services.
Delivery Q. How fast does EmailmarketStudio send? There is no short answer to this question. There are many variables that affect message throughput, and since sending a piece of mail requires that you communicate with the recipients mail server, some of these variables may not be under your control at all. Sending email involves at least four distinct variables:
Each of these variables contributes to the overall speed of the sending. Any of the variables has the potential to slow the things down to the point where sending bulk email is absolutely impossible. Q. Can I send out emails without SMTP servers? Yes. EmailmarketStudio's "direct delivery mode" doesn't use your mail server or your ISP's mail server. Instead, It connects and sends messages to the mail server of the recipient???s address. For instance, a message from bob@aol.com is sent directly to mail.aol.com instead of mail.yourdomain.com. This takes the load off of your mail server and speeds up message sending significantly. Note: if your ISP(or firewall) blocks TCP port 25, ???irect Sending???won???t work. Q. What is Multi-SMTP-Server delivery mode? Of course, you can also use one or more of your SMTP servers to deliver your message. This mode supports multiple SMTP servers and can automatically balance the load between these SMTP servers. Q. What is mixed delivery mode (Direct delivery with backup SMTP server)? This delivery mode sends messages directly at first, if the direct delivery fails, then EmailmarketStudio will use the backup SMTP servers you assigned to send the message again. With this delivery mode, you can avoid overloading your SMTP servers as well as improve the sending success ratio dramatically. Q. What is IIS SMTP service delivery mode? IIS SMTP Service is a high performance SMTP server on
Windows NT/2000/XP. You can use it to send email easily with
EmailmarketStudio. Q. If I assign more than one SMTP server to an email campaign, how will EmailmarketStudio use these servers? If you assign multiple SMTP servers to send out your messages in "Multi-SMTP-Server delivery mode" or "Mixed delivery mode", EmailmarketStudio can automatically balance the load between these servers. For instance, if you have 1000 messages to be sent and you assign 10 SMTP servers to do the job, then each server will handle about 100 messages. This feature takes the load off of your SMTP servers and speeds up message sending significantly. Q. What is the benefit of letting EmailmarketStudio periodically sleep during mailing process? Some mail servers limit emails one IP address can send during an amount of time. To cope with this, EmailmarketStudio introduces a special delivery mode which can periodically slow down EmailmarketStudio's fast email sending in order to allow slow Mail Servers to "catch their breath." This optional feature can help avoid overloading the slow mail servers and improve the sending success ratio dramatically. And EmailmarketStudio is the ONLY bulk email software with this feature at the present time. Q. I have to stop EmailmarketStudio in the middle of the mailing. Can I resume? Yes. You can stop a running email campaign at any moment. EmailmarketStudio can automatically recover the interrupted mailing and resume where you left off. Q. Can I resend the failed emails? Yes. Once you've finished sending your email campaign, you can easily resend the failed emails. Some emails cann't get delivered not because the email address is bad, but because the Internet offers many impassable obstacles:
Q. Is EmailmarketStudio a multithreaded application? If so, how many threads can I create? Yes, EmailmarketStudio is a multithreaded application. You can use up to 512 threads to send out emails simultaneously in the enterprise edition. Using mutiple threads to send out emails can speed up message sending. However, If you have a large number of threads, it can hurt performance while the OS switches between them , the more threads you have the more memory your app needs.
Contact lists Q. Can contact lists store more information of recipients than just name and email? Yes. The contact lists can store as many attributes as you want, in any format. For instance, you can set up a contact list which contains customers' name, gender, email, phone number, zip code, birthday, country, hobby. etc. The more information you collect, the more you can personalize your content for each recipient. Please note, there is no limitation on how many fields one contact list can have, however, you must set up one and only one field whose data type is "Email" for your contact list. Q. I have stored my customer's data in Microsoft Access database, can EmailmarketStudio import these data? Yes. EmailmarketStudio can import contact lists from almost all data repositories, including text file, CSV file, Excel table, Access, SQL Server, Oracle, MySQL, FoxPro, and all ODBC-capable database systems. Segments are subsets of your list. They allow you to target specific members of your list based on information you have about them. For example, they could allow you to send a special message to only those list members who: live in Canada EmailmarketStudio allows you to send to a segment, or
subset, of your list who meet the criteria you define.
Instead of sending to your entire list, you can use segments
to filter exactly who should get a message based on whatever
criteria you choose. Q. How many contact lists can I set up? You can create as many lists as you want in EmailmarketStudio. Q. Can I append new contacts to an existing list? Yes. You can append new contacts to EmailmarketStudio's list from almost all data repositories. Q. How can I set up my own permission-based contact lists? You can use EmailmarketStudio's list builder feature to build your own opt-in lists, it's very easy. Real-time Reports Q. Are these reports Instant and in real time? Yes. Q. Is there a way for me to find out who opened my email? Yes. When you send an HTML format newsletter, you can keep track of who open it. Q. Can I find out how many people opened my email on a specific day after my message had been out? Yes. The "Emails opened by Day" report shows you how many email opened by the recipients each day, and shows you that daily number as a percentage of the total number of emails opened to date. Q. Can I track which link users clicked in my newsletter? Yes. You can learn which link generated the most interest with the "click-throughs by Link" report. It lists all the URLs you used in your campaign, how many times each link was clicked, and how many clicks each link got as a percentage of total click-throughs. Q. Can I view the list of email addresses which failed to be sent and why they failed to be sent? Yes. Q. Can I sort out respondents who selected a specific option of one question? Yes. For instance, you can sort out respondents who selected answer A of the first question. Q. Why the date and time displayed in the reports are not correct? It's because you and EmailmarketStudio's server are not in the same time zone. You can select the time zone you are currently in from the time zone dropdown box of the Options window. The time zone setting is used to revise the date and time displayed in the reports if you are not in the same time zone as EmailmarketStudio's server.
Installation Q. Can my computer run EmailmarketStudio? To install and use EmailmarketStudio, please make sure that you use the following hardware and software platform. - PC with Pentium 133 MHz or higher processor Q. To run EmailmarketStudio, need I install any third-party software? If your operating system is Microsoft Windows 98, to install and use EmailmarketStudio, you should have MDAC (Microsoft Data Access Components) installed on your system. You can download MDAC from EmailmarketStudio's homepage. (When using Windows ME/2000/XP you don't need to install anything. All required drivers are already installed.) Q. Is the version I am using the latest? You can check for new version or updates by selecting menu: "Help" -> "Check For New Version ".
Purchase & Registration Q. Can I try EmailmarketStudio before I buy it? Yes. You can download the trial version of EmailmarketStudio. However, there are some limitations in trial version. Q. Which edition of EmailmarketStudio need I buy? EmailmarketStudio is available in four different editions to suit every size business including Trial Edition, Personal Edition, Standard Edition and Enterprise Edition. You can download the Trial Edition of EmailmarketStudio and try it for Free before purchasing. So, you will get a good feel about how the software works and how you can benefit from it. The Trial Edtion may be converted into a full (registered) edition by entering a valid registration code. To see which edition of EmailmarketStudio is best suited to your needs please visite http://www.EmailmarketStudio.com which goes through the differences in depth. Q. Why should I purchase and register EmailmarketStudio? Registered users can enjoy following benefits, which are not available for trial users. Trial version limitation removed Q. Are there per-message charges or recurring costs? If you order any edition of EmailmarketStudio, the registration fee is one-off, you will Never pay a recurring fee. However, We also offer some value-added online services which need yearly subscription. These optional services include: Email Campaign Tracking & Unsubscription Service, List Building Service and Online Survey Service. Q. How do I order EmailmarketStudio? You will find the EmailmarketStudio Order Form online at: http://www.emailmarketstudio.com/purchase.html. The Registration code is sent to the email address provided by you right after payment has been received. Immediately after the transaction you will receive your registration code by email. It's fast!
Other Q. Can I use EmailmarketStudio to send SPAM (unsolicited bulk email)? No. Absolutely not. Spam is untargeted advertising. EmailmarketStudio End User License Agreement prohibits using EmailmarketStudio for spam. If you want to spam, please go elsewhere. Or better yet, read this section and change your mind. Q. I have other questions not listed here, how can I get help? Please read this help carefully. If you still have questions, please visit our website or consult with us at support@EmailMarketStudio.com. |
 "True
to its name, EmailMarketStudio helps you handle the
enormous challenges you face: prepare the target mailing list, merge
the personalized content, and distribute the contents in high speed.
It makes your life easier and saves much your time for other
aspects."
Peter Wang - PC World |
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| I
have recommended this product to everybody I know and believe me I
don't normally do that but this product is such a lifesaver that I
wanted to share it with everyone. Jeffrey Malleri - AlMard, CY |
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